1:How can we start to use the printer? We will send the detailed manual and teaching videos with the package of the printer before use the machine, please read the manual and watch the teaching video and operate strictly as the instructions, and if any question unclarified, our technical support online by teamviewer and video call will be help.
2:What about the warranty? We have 6months warranty and lifelong technical support, not include consumables like print head and ink dampers.
3:What's the printing cost? Usually, 1 square meter need cost about R20 printing cost with our good quality ink.
4:What about maintenance of the printer? The printer has auto-cleaning and auto keep wet system, each time before power off machine, please do a normal cleaning so that keep print head wet. If you don't use the printer more than 1 week, it’s better to power on machine 3 days later to do a test and auto SERVICES THAT CAN BE PROVIDED ON FUTURE TECHNOLOGY
5.Where can I buy the spare parts and consumables? We provide spare parts and consumables including ink, glue, petfilm
6.Does the printer support white and color print at the same time? Yes, our printers are support white and color print at the same time, also support varnish print.
7. Do you support for drop shipping service? Yes, contact us and we will help to place the order. It is also allowed to add and resell our printer to your online store with No MOQ & Low operating costs & Automatic fulfillment. Any questions, please feel free to contact us
